E-commerce Customer Support Bot
An online retailer deployed a Rasa-powered chatbot handling 70% of customer queries automatically, reducing support ticket volume by half.
The Challenge
A growing e-commerce platform was overwhelmed with customer support requests — order tracking, returns, product questions — requiring a team of 15 support agents working across multiple shifts. Response times were increasing and customer satisfaction was dropping.
Our Solution
We built a Rasa chatbot integrated with their order management system, product catalog, and return policy database — self-hosted on their infrastructure. The bot handles order tracking, returns processing, product recommendations, and FAQ responses. Complex queries are seamlessly escalated to human agents with full conversation context.
Results
“Our customers can't tell they're talking to a bot. The accuracy is remarkable, and our support team can now focus on complex issues that truly need human attention.”
— Client Testimonial