Privacy Policy

1. Who We Are

Punarnava Tech ("we," "our," or "us") is a global open-source technology solutions provider based in Jaipur, India. We design, implement, and support self-hosted digital infrastructure for startups and small-to-medium businesses worldwide.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at punarnava.tech or engage our services.

2. Information We Collect

Information You Provide

When you contact us or use our services, we may collect:

• Name and email address
• Company name and contact number
• Business requirements and project details shared during consultations
• Calendar booking information (preferred date, time, timezone)

Information Collected Automatically

When you visit our website, we may collect:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on the site
• Referring website or search query

This information is collected via Google Analytics and is used solely for understanding website usage and improving our services.

3. How We Use Your Information

We use your personal information to:

• Respond to your inquiries and provide requested services
• Schedule and conduct discovery calls and consultations
• Prepare proposals, service agreements, and project plans
• Deliver, implement, and support our solutions
• Send service-related communications (project updates, invoices)
• Improve our website and services
• Comply with legal obligations

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Service providers: Our n8n automation platform processes form submissions. Google Analytics processes website usage data. Chatwoot processes live chat conversations.
• Legal requirements: If required by law, regulation, or legal process.

5. Data Storage and Security

Form submissions and contact information are transmitted securely and processed through our n8n automation platform. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time.

6. Cookies and Analytics

Our website uses Google Analytics (GA4) to understand how visitors interact with our site. Google Analytics uses cookies to collect anonymous usage data. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

Our Chatwoot live chat widget may set cookies to maintain chat sessions. These cookies are essential for the chat functionality to work properly.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at contact@punarnava.tech.

8. International Data Transfers

As a global service provider, we may process personal data from clients located in various countries. All data is processed in accordance with applicable data protection laws, including India's Digital Personal Data Protection Act (DPDPA) and the EU General Data Protection Regulation (GDPR) where applicable.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

For questions about this Privacy Policy or our data practices, contact us at: